Privacy Policy
Your privacy is important to us. It is SEOLE’s policy to respect your privacy and comply with all applicable laws and regulations regarding any personal information we may collect about you, including through our website and other websites, platforms, and services owned or operated by SEOLE.
This Privacy Policy explains how SEOLE collects, uses, stores, protects, and discloses your personal information when you access or use our website, products, services, and related platforms.
This policy is effective as of 2 September 2026 and may be updated from time to time to reflect changes in our business practices, applicable laws, or regulatory requirements.
Information We Collect
The information we collect includes information that you knowingly and actively provide to us when using or participating in any of our services, purchasing our products, registering for an account, contacting us, or participating in promotions.
We may also automatically collect certain information from your device when you access or use our website and services.
You agree and consent to receive communications related to our services on the mobile number provided by you to SEOLE, including service-related communications and, where legally permitted, promotional or marketing communications. Where required, we will obtain the appropriate consent for such communications in accordance with applicable laws and regulations.
For the purposes of this Privacy Policy, “Personal Information” means any information that relates to you and that, either directly or indirectly, alone or in combination with other information available or likely to be available to SEOLE, may identify you.
Information that is publicly available or otherwise lawfully available to the public may not be considered Personal Information under applicable law.
Log Data
When you visit our website, our servers may automatically collect standard information provided by your web browser. This may include:
- Your device’s IP address
- Browser type and version
- Operating system
- Pages you visit
- Date and time of your visit
- Time spent on pages
- Referring website or source
- Technical information relating to errors or website performance
Although some of this information may not identify you individually, it may be possible to combine it with other information to identify an individual.
Personal Information
We may request personal information from you, which may include:
- Name
- Email address
- Phone/mobile number
- Billing and shipping address
- Order and transaction information
- Account information
- Information you provide when contacting customer support
- Reviews, ratings, comments, or other feedback
We only request information that is reasonably necessary for providing and improving our products and services.
Legitimate Reasons for Processing Your Personal Information
We collect and use your Personal Information only when we have a legitimate reason or other lawful basis for doing so.
We may process your information where it is necessary to:
- Provide our products and services
- Process and fulfil your orders
- Communicate with you
- Improve our website and customer experience
- Comply with applicable legal obligations
- Prevent fraud or misuse of our services
- Protect our rights and interests
Collection and Use of Information
We may collect personal information when you:
- Use a mobile device or web browser to access our website or content.
- Create or use an account on our website.
- Purchase or enquire about our products.
- Contact us via email, phone, social media, or other communication channels.
- Subscribe to our newsletter or marketing communications.
- Submit a review, rating, comment, or feedback.
- Participate in a promotion, contest, survey, or other website feature.
- Interact with our website or social media platforms.
We may collect, hold, use, and disclose your information for the following purposes:
- To verify your identity.
- To process and fulfil product purchases and transactions.
- To communicate with you regarding your account, orders, and activities on our platform.
- To provide customer support and respond to your requests.
- To send order updates, service notifications, and other relevant communications.
- To provide newsletters, offers, promotions, and marketing communications where permitted by law.
- To request ratings and reviews of our products.
- To respond to reviews, comments, or feedback.
- To administer contests, promotions, surveys, or other website features.
- To improve our products, services, website, and customer experience.
- To understand customer preferences and shopping behaviour.
- To conduct internal research, analytics, and performance measurement.
- To analyse website trends and user interactions.
- To identify and help manage shopping carts and website sessions.
- To personalise website content, offers, and recommendations.
- To prevent, detect, investigate, and take appropriate action against fraud, illegal activities, or violations of our terms.
- To establish, exercise, or defend our legal rights.
- To comply with applicable laws, regulations, legal processes, and governmental requests.
We may also combine information collected from you with general information or research data obtained from trusted sources where legally permitted.
Payments
Payments made through the SEOLE website may be processed through secure third-party payment gateways.
SEOLE does not directly store or have access to your complete net banking credentials, credit card numbers, debit card numbers, or other sensitive payment information when such information is processed by a third-party payment provider.
Payment information is handled according to the applicable privacy and security policies of the respective payment service provider.
Security of Your Personal Information
SEOLE takes reasonable and commercially appropriate measures to protect your Personal Information against loss, theft, unauthorised access, disclosure, copying, use, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.
Where required by applicable law, SEOLE will take appropriate steps in relation to any data breach involving your Personal Information.
You are responsible for maintaining the confidentiality and security of any passwords or account credentials associated with your SEOLE account.
How Long We Keep Your Personal Information
We retain your Personal Information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
The retention period may depend on the nature of the information, the purpose for which it was collected, our business requirements, and applicable legal, accounting, tax, or regulatory obligations.
When Personal Information is no longer required, we may delete, anonymise, or securely dispose of it in accordance with applicable laws.
Children’s Privacy
SEOLE does not knowingly collect Personal Information from children under the age of 13.
If you believe that a child has provided Personal Information to us without appropriate consent, please contact us using the contact details provided below so that we can take appropriate action.
Disclosure of Personal Information to Third Parties
Where necessary and legally permitted, SEOLE may share Personal Information with:
- Parent, subsidiary, or affiliated companies.
- IT and technology service providers.
- Website hosting and server providers.
- Payment and transaction service providers.
- Shipping, logistics, and delivery partners.
- Analytics and performance service providers.
- Marketing and communication service providers.
- Employees, contractors, agents, and professional advisers.
- Business partners and service providers assisting us in providing products or services.
- Sponsors or promotional partners where applicable.
- Courts, tribunals, regulatory authorities, government agencies, or law enforcement authorities where required by law.
- Third parties assisting us in preventing fraud, protecting our systems, or enforcing our legal rights.
Personal Information may be stored or processed in locations where SEOLE, its affiliates, partners, or third-party service providers maintain facilities.
Where information is transferred across borders, SEOLE will take reasonable steps to ensure that such transfers comply with applicable laws and that your Personal Information continues to receive appropriate protection.
Your Rights and Controlling Your Personal Information
You may have certain rights regarding your Personal Information, subject to applicable laws.
You may have the right to:
- Request information about the Personal Information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your Personal Information where legally applicable.
- Withdraw consent for certain forms of direct marketing.
- Opt out of marketing communications.
- Raise concerns or complaints regarding our handling of your Personal Information.
You understand that choosing not to provide certain information may affect your ability to use some features of our website or services.
If you receive marketing communications from SEOLE, you may unsubscribe or opt out using the available unsubscribe mechanism or by contacting us.
If you believe that any information we hold about you is inaccurate, incomplete, outdated, irrelevant, or misleading, please contact us. We will take reasonable steps to correct the information where appropriate.
If you believe that SEOLE has breached an applicable data protection law and wish to make a complaint, please contact us using the details provided below. We will review your complaint and respond in accordance with applicable requirements.
Use of Cookies
SEOLE may use cookies and similar technologies to collect information about your activities on our website.
A cookie is a small amount of data stored on your device that allows our website to recognise your browser and remember certain information.
Cookies may help us:
- Understand how visitors use our website.
- Remember your preferences.
- Improve website functionality.
- Analyse website traffic and performance.
- Provide a more personalised browsing experience.
- Understand shopping and browsing behaviour.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
Limits of Our Policy
Our website may contain links to external websites, platforms, or services that are not operated or controlled by SEOLE.
SEOLE is not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
SEOLE does not permit unauthorised third parties to use our website to serve advertisements to you.
To the extent permitted by applicable law, SEOLE shall not be responsible for damages, viruses, or other issues that may arise from accessing, using, browsing, or downloading content from our website.
If you are dissatisfied with our website or services, you may discontinue using them.
This Privacy Policy applies to websites, services, and applications operated or managed by SEOLE, unless a separate privacy policy is provided.
Changes to This Policy
SEOLE may update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, technology, applicable laws, or regulatory requirements.
Any updated Privacy Policy will be published on this page.
Where required by applicable law, we will obtain your consent or provide you with the opportunity to opt in or opt out of any new uses of your Personal Information.
Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way SEOLE handles your Personal Information, please contact us:
Email: info@seoleskin.com
