Shipping Policy

At SEOLE, we are committed to delivering your orders safely, securely, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through the SEOLE website.

1. Order Processing

Once you place an order on the SEOLE website, you will receive an order confirmation via email, SMS, or other available communication channels.

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, wherever available.

2. Delivery Time

We aim to deliver your order within approximately 3–7 business days from the date of dispatch.

Delivery timelines may vary depending on:

• Your delivery location
• Availability of products
• Courier service availability
• Weather conditions
• Public holidays
• Unforeseen logistical delays
• High-volume sale or promotional periods

Estimated delivery timelines are indicative and may vary in exceptional circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

SEOLE may offer free shipping on orders above a specified value or during selected promotional periods.

Any applicable shipping charges will be clearly communicated to you before order confirmation.

4. Shipping Locations

SEOLE currently ships orders to India.

Delivery availability may depend on the serviceability of your PIN code.

If your location is not serviceable, we will notify you and, where applicable, provide an alternative solution or process a refund for the order.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking link or tracking number through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to monitor the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delayed or Undelivered Orders

While SEOLE makes every reasonable effort to deliver orders within the estimated timeframe, certain circumstances may cause delays.

These may include:

• Incorrect or incomplete delivery address
• Incorrect PIN code or contact information
• Customer unavailable at the time of delivery
• Courier-related delays
• Natural disasters or adverse weather
• Public holidays
• Transportation or logistical disruptions
• Government restrictions or other unforeseen circumstances

If your order is significantly delayed or appears to be undelivered, please contact our customer support team with your order details.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

Please carefully verify your:

• Full name
• Mobile number
• House/Flat/Building number
• Street/Area
• City
• State
• PIN code

SEOLE will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

If you need to change your shipping address after placing an order, please contact us as soon as possible. We will try to accommodate the request if the order has not yet been dispatched.

8. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

If the recipient is unavailable, the courier partner may contact you to arrange another delivery attempt.

If an order is returned to SEOLE because of repeated failed delivery attempts, incorrect address, refusal to accept the package, or non-availability of the recipient, additional shipping charges may apply for re-shipment.

9. Damaged or Tampered Packages

We take appropriate measures to ensure that your order reaches you safely.

At the time of delivery, please inspect the outer packaging of your order.

If the package appears to be:

• Damaged
• Opened
• Torn
• Wet
• Tampered with

please notify the delivery partner immediately and, where possible, refuse acceptance of the package.

You should also contact SEOLE customer support as soon as possible and provide photographs or videos of the package and the products received.

10. Missing or Incorrect Products

If you receive an incorrect, missing, or damaged product, please contact SEOLE customer support within 7 days of delivery.

To help us investigate the issue, we may request:

• Order number
• Photographs of the package
• Photographs/videos of the product received
• Shipping label
• Description of the issue

After verification, SEOLE may provide an appropriate resolution in accordance with our Return, Refund, and Replacement Policy.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

COD availability may vary depending on the delivery PIN code, order value, product category, or other applicable conditions.

12. International Shipping

At present, SEOLE does not offer international shipping.

If international shipping is available, applicable customs duties, taxes, import charges, or other fees may be payable by the customer unless otherwise specified at checkout.

13. Shipping Partners

SEOLE may use third-party logistics and courier partners to fulfil and deliver orders.

The courier partner may vary depending on the delivery location, availability, package requirements, and other logistical considerations.

14. Delivery to Remote Locations

Orders placed for remote, rural, or difficult-to-reach locations may require additional delivery time.

Additional shipping charges may also apply where applicable. Any applicable charges will be communicated to the customer before dispatch.

15. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team.

Email: info@seoleskin.com

Please keep your order number available when contacting us so that we can assist you more efficiently.

16. Changes to This Shipping Policy

SEOLE reserves the right to update or modify this Shipping Policy at any time to reflect changes in our business practices, shipping arrangements, services, or applicable laws.

Any changes will be published on this page and will become effective once posted.