Return & Refund Policy

At SEOLE, we want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible to request a return, replacement, or refund subject to the terms and conditions mentioned below.

1. Return Eligibility

Products may be eligible for return if:

  • The product received is damaged or defective.
  • You have received an incorrect product.
  • The product received is different from what was ordered.
  • The product is missing any essential component or accessory.
  • The product does not match the description provided on our website.

To be eligible for a return, the product must generally be unused, in its original condition, and returned with its original packaging, tags, accessories, and invoice.

2. Return Request Period

Return requests must be raised within 7 days from the date of delivery.

Any return request submitted after the applicable return period may not be accepted.

To initiate a return, please contact us at info@seoleskin.com with your order number, reason for return, and photographs/videos of the product, where applicable.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, customization, or other business reasons.

Non-returnable products may include:

  • Products that have been used, washed, altered, or damaged after delivery.
  • Products without their original packaging, tags, or accessories.
  • Personalized or customized products.
  • Products purchased under specific clearance or final-sale offers.
  • Products where the return period has expired.
  • Any other product specifically marked as non-returnable on the product page.

4. Damaged or Defective Products

If you receive a damaged, defective, or tampered product, please notify us as soon as possible after delivery.

We may request clear photographs or videos of:

  • The product received.
  • The packaging.
  • The shipping label.
  • The damaged or defective portion of the product.

After verification, SEOLE may offer a replacement, exchange, store credit, or refund, depending on the nature of the issue and product availability.

5. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we will arrange for the incorrect product to be returned and, where applicable, send the correct product to you.

6. Return Process

To request a return:

  • Contact us at info@seoleskin.com with your order number.
  • Explain the reason for the return.
  • Share photographs/videos if requested.
  • Wait for our return approval.
  • Pack the product securely in its original packaging.
  • Hand over the package to the return pickup partner or ship it as instructed by our support team.

Please do not send products back to us without receiving return instructions from SEOLE.

7. Return Shipping Charges

For products that are damaged, defective, incorrect, or incorrectly delivered due to an error on our part, SEOLE may bear the applicable return shipping cost.

For returns requested for reasons such as change of mind, incorrect selection, or other customer-related reasons, return shipping charges may apply, where applicable.

The applicable charges will be communicated to you before the return is processed.

8. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the amount will be processed through the original payment method or another method communicated by SEOLE.

Refund processing may take approximately 5–7 business days after approval, depending on your payment provider or bank.

9. Refund for Cash on Delivery Orders

For Cash on Delivery (COD) orders, eligible refunds may be processed through a suitable bank account, UPI, or another payment method requested by SEOLE.

You may be required to provide accurate payment details to process the refund.

10. Partial Refunds

In certain situations, SEOLE may provide a partial refund instead of accepting a complete return. This may apply where:

  • The product has minor damage that does not affect its primary use.
  • Only part of an order is affected.
  • The issue has been mutually resolved through a partial refund or credit.

The final decision will be communicated after reviewing the issue.

11. Cancellation Policy

Orders may be cancelled only before they have been shipped, subject to our order processing system.

Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return process after delivery.

If a cancellation is successfully approved, the eligible refund will be processed according to the payment method used for the order.

12. Refund Not Received

If you have received confirmation that your refund has been processed but the amount has not yet appeared in your account, please:

  • Check your bank or payment account.
  • Contact your bank or payment provider.

If the refund is still not visible, contact SEOLE with your order details and refund reference, if available. We will assist you in checking the status of the refund.

13. Exchanges and Replacements

Depending on product availability, SEOLE may provide an exchange or replacement instead of a refund for eligible products.

If the requested replacement product is unavailable, we may offer another suitable resolution, including a refund or store credit, where applicable.

14. Products Returned Without Approval

Products returned without prior approval or without following the return instructions provided by SEOLE may not be accepted or processed.

Customers are advised to contact our support team before shipping any product back to us.

15. Inspection and Approval

All returned products are subject to inspection.

A return or refund may be rejected if the product:

  • Shows signs of use or damage caused after delivery.
  • Is missing original packaging, tags, accessories, or components.
  • Has been altered or modified.
  • Does not meet the return conditions specified above.

16. Promotional and Discounted Products

Products purchased under special promotions, discounts, clearance sales, or other promotional offers may be subject to different return and refund conditions.

Please check the applicable terms and conditions mentioned on the product or offer page before placing your order.

17. Fraudulent or Abusive Returns

SEOLE reserves the right to refuse returns, replacements, or refunds where there is evidence of misuse of the return policy, fraudulent activity, repeated unreasonable return requests, product tampering, or other policy violations.

18. Changes to This Policy

SEOLE reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be published on this page with the updated Last Updated date.

19. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us:

Email: info@seoleskin.com

Our customer support team will be happy to assist you.